Make a Complaint

Here are ADIEM, we welcome any feedback or complaints. In fact, to give you better services, we need your feedback.

Feedback can be compliments, comments or complaints.

We love to hear compliments. That means we are getting it right. If you are happy, we are happy!

If you are not happy, tell us. It's OK to complain. We won't be angry. So don't be shy. We need to know how you feel. Help us to do better!

We will always listen and reply to complaints, as quickly as possible.

You can complain anonymously. If you don't leave your name, we can't reply to your complaint. But we will still try to make things better.

We really want to hear what you have to say, whether it's to tell us you are not happy with the service you are getting or how we can be better at what we do.

What is a complaint?

Broadly speaking, a complaint is an expression of dissatisfaction with any NDIS support or service, including how a previous complaint was handled, for which a response or resolution is explicitly or implicitly expected. If you have a problem with the services and/or supports you are getting from us and you want it fixed, you can make a complaint.

How do I make a complaint?

You can make a complaint in the best way that works for you. You can:

• Talk to us directly if you feel comfortable.
• Call the ADIEM office on 0407 838 657.
• Write to ADIEM at 4 O'Shannasy Street, MULGRAVE VIC 3170.
• Email ADIEM at complaints@adiem.com.au.
• Fill in the complaint form below. You do not have to include your name if you don't want to.